Customer Success - EU Project Support Specialist

Company Description:
TruTechnologies is the leading provider of real-time clinical trial oversight, focused on enabling timely, high-quality data and mitigating risks in drug development. Headquartered in RTP and founded in 2018, the company partners with top pharmaceutical companies and numerous biotechnology firms to accelerate patient screening and enrollment, drive protocol adherence, and correct deviations.

Position Overview:
We are seeking a full-time Project Support Specialist based in Copenhagen, Denmark. As a Project Support Specialist, you will play a critical role in ensuring an exceptional customer experience while supporting key project initiatives. Your responsibilities will focus primarily on customer support, handling data change requests, and assisting with the creation and maintenance of documentation to drive project success. This role requires strong organizational skills, attention to detail, and the ability to work collaboratively with internal teams and external stakeholders.

We are looking for candidates who are detail-oriented, responsive, and thrive in a fast-paced environment. Ideal candidates will demonstrate a passion for customer service, the ability to execute tasks with precision, and excellent communication and documentation skills.

What You’ll Do:

• Serve as the primary point of contact for customer support from users based both in Europe and around the world, responding to inquiries and issues promptly and professionally.
• Manage and process customer data change requests with accuracy and timeliness.
• Support ongoing project initiatives by coordinating tasks and monitoring progress.
• Create, update, and maintain project documentation, including user guides, FAQs, training materials, and process documents.
• Collaborate with cross-functional teams to resolve issues and ensure customer satisfaction.
• Track and document customer interactions, escalating issues when necessary to drive resolution.
• Contribute to process improvements that enhance efficiency and the customer experience.
  
  

What You’ll Need:

• Interest in customer support, project coordination, or related job functions.
• Strong communication skills, both verbal and written.
• High attention to detail and strong organizational skills.
• Ability to manage multiple priorities and work effectively in a fast-paced, team-oriented environment.
• Experience creating and maintaining documentation is a plus.
• Bachelor’s Degree preferred.
  
  

‍What You’ll Get:

• Exposure to all facets of building a rapidly growing technology company.
• Direct engagement with TruLab's experienced leadership team.
• Opportunity to contribute to impactful project initiatives.
• Involvement in transforming sample tracking and advancing clinical research.
• Opportunity to go on-site and meet with users based in various countries around Europe.
• Prospects for career advancement and personal development as the company expands.

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This is an entry-level position, and ideal candidates are recent graduates with a grade equivalent to an ECTS Grade A or B. For further details, please contact Danny Sharman at danny.sharman@tru.team.

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